Orders & fulfillment
Returns & replacements
On Ordrly, wholesale orders are fulfilled by individual brands. Return and replacement policies can vary by supplier, product category, and your agreement—this page explains how to get help.
Start with your brand contact
For most returns, exchanges, or replacements, the fastest path is to message the brand through your existing order or connection in Ordrly. They can confirm eligibility, restocking rules, and next steps for your account.
Damaged or incorrect shipments
If goods arrive damaged, short, or not as ordered, document the issue (photos help) and reach out to the brand promptly. Many suppliers prioritize freight claims and reships when notified quickly.
Need more help?
Our help center covers ordering, checkout, and platform basics. For policy specifics on a past order, the supplying brand remains your primary contact.